We implement Customer Relationship Management software to small-medium businesses in Australia. This involves following stages:
Enlighten: We show you demos of the CRM product in action to show you its powerful capabilities
Listen: We then understand your business processes throughly and provide advise on the features and limitations of the product
Plan: We gather & document technical requirements before proceeding to a formal Statement of Work and getting your sign-off.
Build & Iterate: We configure-build-customise your CRM solution in our non-production environment using an iterative approach - add feature by feature
System & User Access Testing: We do rigorous testing with yourself to ensure features work the way you want it. Once you are happy, we organize the CRM licenses and deploy it into your work environment
Data Migration: We transfer your existing business data into the CRM platform
Train & Rollout: We train your business administrator throughly & drive user adoption. We then 'Go-Live' - meaning you will be using the CRM in a production environment
Help & Support: We will support you during and after deployment and we can
also quote you for any extra additional features you require in the future.